Job Order Detail

Description

PURPOSE & OVERVIEW:
Highline Manufacturing is a fast paced dynamic subsidiary of Bourgault Industries Ltd. We are looking for a hands-on, self-motivated individual to join our Customer Service team located in Vonda to provide customer and dealer support for all Highline products!

RESPONSIBILITIES:
- Provide dealer/customer support for all Highline products  on site or by phone
- Provide dealer/customer training at Dealer Day events or other training functions
- Provide documented feedback to Highline Engineering/Marketing of customer feedback with the purpose of resolving field related concerns
- Paid on-call weekend support is required on a rotational basis
- Receive/process parts orders to ensure customer needs are met
- Competently assess warranty claims and work toward elimination of the root cause
- Provide field service support for customers when required

QUALIFICATIONS:
- Degree or diploma in an agricultural/mechanical field (e.g. Agricultural Equipment Technician)
- A minimum of 3 years experience providing customer service, technical support, or related problem solving
- Strong customer service orientation, with an ability to provide professional, solution-focused support
- Extensive knowledge of agricultural equipment (knowledge of Highline products is a strong asset)
- Ability to operate ag equipment
- Strong organizational skills and the ability to balance multiple priorities
- Ability to work both work independently and as part of a team
- Ability to think critically and analytically solve problems
- Conceptual ability and root cause analysis problem solving ability is a must
- A balance of practical experience and creativity
- Ability to work in an environment that supports self-directed behavior and decision making

Please note: Interviews will be conducted as applications are submitted. Due to time constraints, not all applicants will receive a formal interview.