Job Order Detail

Description

Reporting to the Manager of Client Success, the Service Delivery Representative is an essential frontline team member of the Regina Food Bank. You will assist clients and other guests in person, over the phone, or otherwise as directed.

You will partner closely with the Manager of Client Success to ensure that those served by the Food Bank's core service delivery receive access to service in a friendly, safe, and welcoming way ensuring dignity for all.

Responsibilities
-Greet and support guests, volunteers and clients that enter the Regina Food Bank
-Manage a high volume of incoming phone calls on a multiline phone system
- Place client orders as requested over the phone or in person in the client database
-Receive and record donation of food and funds
-Direct messages to the appropriate team members efficiently
-General office administration as required
-Perform other duties as assigned

Job Related Competencies
-Attention to Detail:  Ability to achieve thoroughness and accuracy when accomplishing a task.
-Problem Solving Mindset:  Working within the policies and processes of the Regina Food Bank, collect and analyze information, problem-solve, and make decisions to support removing barriers to access for those requesting Regina Food Bank services.
-Client Focus:  Coming from a place of high empathy.  A natural passion for others is demonstrated through dedication to anticipating and meeting the expectations and requirements of those we serve.  
-Composure:  Cool under pressure and able to think clearly. Reacts to and anticipates the unexpected. Can be relied upon to remain calm in a crisis and inspire confidence in others so that the situation can be resolved.

Qualifications
-Proficient in Microsoft Office and the operation of Web Based Apps

**Include in your resume why you would like to be a part of the Regina Food Bank Team!