Job Order Detail

Description

Support Specialist  

itracks is seeking a Support Specialist (Casual Position) to assist with delivering client projects and to provide support to itracks clients and market research participants.  This position has the potential to move to part-time or full-time hours for the right candidate.    

Responsibilities:

Host and provide support in research-based video meetings using itracks software

Provide phone, chat, and email support for itracks proprietary applications

Liaison between external project participants and itracks Operations Department, including reporting feedback from participants to the software development team

Respond to participant and client inquiries and perform problem-solving effectively and in a professional and timely manner  

Pursue self-development to provide top-quality customer service, and to increase itracks software products mastery and industry knowledge  

Work effectively in a team environment for the good of the company as well as individuals

Perform other duties as may be assigned or requested  

Qualifications:

Some post-secondary education, preferably in computer technology, or related work experience

Candidate must be fluent in English.  Candidates who can also speak French or Spanish will be given priority for the position.

Excellent organizational skills

Ability to work both independently and in a team environment  

Highly proficient in Microsoft Office, including Word, Excel, and Outlook

Ability to work under pressure in a fast-paced work environment

To apply for this position send your resume to humanresources@itracks.com

Please quote the job title on your application.