Job Order Detail

Description

What you'll do:

The Service Desk Technician, reports to the Team Manager, Technical Support (Desk Side Services) and is responsible to provide front-line support and guidance to SCIC staff. In addition, the Service Desk Technician liaises with other divisions staff and management to resolve various application and/or hardware problems and/or inquiries.

Provide front line guidance and technical support to all SCIC staff and external customers.

Troubleshoot and provide guidance to staff in the use of computers, equipment, hardware and software; while maintaining current knowledge of applications used within.

Maintain hardware assets via the inventory management system, ensuring adequate inventory supply in the IT stock room.

Manage service requests for system hardware, software updates, and program changes; ensuring approvals, rollouts and assignment to technicians are completed.

Ensure timely allocation and decommissions of IT related assets.

For more information visit: https://fa-etoy-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4001/job/10600/?utm_medium=jobshare&utm_source=External+Job+Share