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Are you a dynamic individual with a passion for customer service? As a Service Manager. you will play a crucial role in building strong customer relationships, leading a team, meeting sales targets and advising clients on suggested services.
Automotive Service Manager Responsibilities:
- Oversee the daily operations of the automotive service department
- Manage a team of service technicians and support staff
- Ensure efficient and effective workflow in the service department
- Provide exceptional customer service and address customer inquiries and concerns
- Schedule and prioritize service appointments
- Develop and implement strategies to increase customer satisfaction and retention
- Collaborate with other departments to ensure smooth operations
Experience need:
- Previous experience in an automotive service role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Knowledge of automotive systems, repairs, and maintenance procedures
- Proficient in using computer software for scheduling, inventory management, and customer relations
In the role of Automotive Service Manager, you will oversee the service department, ensuring exceptional customer service and efficient automotive repair operations. Your core skills in mechanical knowledge and sales will be essential in managing a team and driving service excellence. Strong communication skills and computer operation proficiency will support effective team management and customer interactions, making you a vital asset in delivering high-quality automotive services and fostering customer loyalty.