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The Applications Analyst (ServiceNow) creates design specifications and computer applications from provided specifications, and is responsible for the design, development, and implementation of specific project products or services. The position may have responsibility for coaching other staff or for team leadership.
Once the specifications are determined, this level undertakes some or all aspects of more complex projects and applications and produces high quality programs without direct assistance or supervision. The position is often called upon to finalize plans and schedules for all sizes of systems implementation projects. Recommendations of action on problem areas of substantial importance are referred to the supervisor; however, normally, assigned projects are reviewed on completion.
The position participates in business analysis sessions with customers. The position understands customer requirements, executes programs to meet specifications and assumes ownership of customer satisfaction.
To view the full job description and submit your application, visit the ISM Careers Portal: REQ #41011