Job Order Detail

Description

What you'll do:

Reporting to the Manager, Customer Service Office this position provides direction and guidance to the adjusting team.

-Provide training and leadership to adjusting staff on SCIC programs, initiatives and customer service techniques.
-Provide daily coaching and monitor work assigned to adjusting staff, including review and approval of time and expenses.
-Ensure accuracy and completeness of inspections and corresponding documentation.
-Perform all types of claims/inspections.
-Become directly involved in fieldwork dealing with dissatisfied customers or problem situations.
-Conduct field training and ensure staff is aware of policy and procedure changes.
-Assist the Manager with the recruitment and selection of adjusting staff.
-With recommendations from the manager, complete and conduct performance evaluations for adjusting staff.
-Attend meetings and training sessions to keep updated on corporate and agricultural changes.
-Participate as a member of the sales team for the annual sale of the Crop Insurance program.
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