Job Order Detail

Description

AgriLink Equipment is searching for an organized, self driven, and energetic individual to join our team as a Service Administrator in our Brownlee location.


AgriLink Equipment is an evolving agriculture equipment dealer providing sales, service, and parts for Fendt, Massey Ferguson, Versatile, Morris, and MacDon product lines from two Saskatchewan locations-Brownlee and Moose Jaw. As Service Administrator, you will be responsible for overseeing all aspects of the work order for the Service Department. In this customer driven role, you will ensure that the highest level of customer satisfaction is consistently being achieved. The ideal candidate is highly organized with a keen eye for detail and strong critical thinking abilities. AgriLink Equipment provides an excellent work environment, competitive wages, comprehensive benefit package, and RRSP program.

Responsibilities
Receive, log, and prioritize service requests from clients and ensure prompt assignment to appropriate service teams
Approve service/work orders; ensuring internal accountability and external customer satisfaction
Schedule and organize tech. service training
Ability to work within an on-call rotation with overtime and weekends as scheduled and requested
Stay current on vendor updates, warranty polices, or other product changes
Collaborate and liaise with other departments to ensure smooth operations and optimize shop efficiency

Skills & Qualifications
Familiarity of the agriculture industry
Advanced interpersonal and presentation skills
Excellent verbal and written communications with the ability to build strong customer relationships
Proficiency with computers and Microsoft Office programs
Valid drivers license required
Ability to negotiate customer complaints to a satisfactory resolution

This position has a flexible start date and will remain open until filled. We would like to thank all who apply, however, only those candidates selected for an interview.