Job Order Detail

Description

The Technology Alignment Manager (TAM) is responsible for conducting client technology assessments to improve client care, to identify technology gaps where standards might be out of alignment and to monitor health and performance of client systems. The TAM will be responsible for reviewing and creating technical documentation, enforcing technical standards and reviewing and correcting clients sites regarding their technical alignment.
Experience:
-Minimum 6+ years of progressive experience as System Administrator or similar IT support role; 3+ years of the experience must be in a senior technical support role
-IT Support Experience: The candidate should have 3+ years of experience in an IT support or similar role. This experience should include troubleshooting, problem-solving, and providing technical support to users or clients.
-Virtual Server Management: The candidate should have hands-on experience with managing virtual servers. This includes creating, configuring, maintaining, and troubleshooting virtual machines and associated software, such as hypervisors (like Hyper-V, VMware, or others)
-Networking: Understanding of network protocols, IP addressing, DNS, VPNs, and other networking concepts is required.
-Operating Systems: Experience with windows and other operating systems.  Should be able to manage, maintain, and troubleshoot these systems.
-Security: Advanced knowledge of IT security best practices, including managing user access, firewall configurations, and installing security updates, is important. This person should understand how to secure virtual and cloud environments and protect sensitive data.
-Technical Standards: Experience in analysis, implementation and evaluation of IT systems and their specifications and understands the importance of standards and aligning clients technology with best practices. Experience with NIST, HIPPA, or CIS standards is a benefit.
-Customer Service: Experience in a customer-facing role