Job Order Detail

Description

The Customer Service representative (CSR) is responsible for managing the administrative sales cycle while delivering outstanding service to Avena customers.  The CSR acts as liaison between departments to ensure customer needs are met and provides administrative support to the Finance Team as needed.

Key Responsibilities
1. Receive and process customer orders taking into consideration each customers unique requirements (pricing, shipping terms, etc.)
2. Responds promptly and professionally to customer inquiries or concerns including communication regarding changes in shipping dates
3. Communicate with Operations, Logistics and Quality Assurance departments to ensure all departments have the information needed to manage customer orders effectively.
4. Process customer invoices accurately and in a timely manner.
5. Leverage customer relationships to assist with the collection of outstanding accounts.
6. Provide general administrative support, including greeting visitors and answering phones.
7. Track and analyze customer information to identify opportunities for improving service and meeting customer needs.
8. Support the Finance Team as needed, including performing administrative tasks.
9. Other duties as assigned.

Qualifications:
Minimum 2 years of customer service experience is preferred
Post-secondary education is preferred (eg. diploma in business)
Proficient with computers and common business software
Excellent communication skills bother written and verbal
Strong organizational skills with the ability to prioritize tasks effectively
High attention to detail and accuracy
Ability to work independently as well as collaboratively within a team
Capable of preparing professional documents