Job Order Detail

Description

Are you a people person with a passion for delivering exceptional customer service? Do you have a knack for turning everyday interactions into unforgettable experiences? If youre looking for an exciting role where you can make a real impact and help customers drive away with smiles, we want YOU to join our dynamic CARSTAR family
Key Responsibilities
    Customer Engagement: Be the first friendly face our customers see! Greet walk-ins and take incoming calls with style and grace.
    Sales & Scheduling Pro: Maximize sales by securing estimates and appointments, aiming to close 75% of opportunities like a champ!
    Repair Process Guru: Guide customers through CARSTARs repair processes, insurance claims, payments, and delivery dates with clarity.
    Customer Satisfaction Advocate: Champion our Customer Satisfaction Index (CSI) & Net Promoter Score (NPS) surveys to boost customer loyalty.
    Master of Schedules: Help keep everything on track by maintaining and updating our store scheduler, making sure every appointment runs like clockwork.
    Payment Processor Extraordinaire: Help our customers pay for completed repairs and assist with accounts receivable.
    Documentation Dynamo: Ensure all paperwork is filed correctly for smooth and efficient record-keeping.
    Warranty Whisperer: Explain CARSTARs unbeatable warranty options, including our 5-year and lifetime warranties.
    Follow-Up Rockstar: Dont let an estimate go cold  follow up with potential customers and turn quotes into sales.
    Team Player & Office Superstar: Help maintain a clean and welcoming office environment and actively participate in team meetings.
Whats in it for you?

Competitive pay & performance-based bonuses
Friendly, fast-paced work environment
Opportunities for career growth and advancement
Get hands-on experience in a fast-growing industry
Be part of a company that values customer relationships and teamwork!