Job Order Detail

Description

Base Supervisor (Check-ins)

Saskatoon, SK

Full Time

The Base Supervisor (Check-ins) supports the Base Manager in overseeing daily passenger services and ground operations. This role provides direction and guidance to the Passenger Check-ins team, ensuring smooth check-in processes, accurate documentation, and exceptional customer service for both Charter and Scheduled Service flights. The position plays a key role in maintaining operational efficiency, coordinating logistics, and upholding Snowbird Aviation Services' safety and service standards.

Primary Responsibilities

Leadership & Operations

Provide daily supervision, direction, and support to Customer Service Representatives to ensure efficient check-in and boarding operations.
Support the Base Manager in scheduling, shift coverage, and payroll approvals when required.
Coordinate coverage for vacations, unscheduled flights, unplanned absences and operational changes.
Foster teamwork and communication through regular meetings, coaching, and mentoring.
Ensure all operational and customer-facing activities align with company standards and regulatory requirements.
Coverage for Base Manager / Base SupervisorGround Services when they are on vacation or other leave.
Passenger Services

Oversee the completion and accuracy of passenger check-in documentation for Charter and Scheduled Service flights.
Ensure on-time performance targets are met and Weight and Balance documentation for Scheduled Services is completed correctly.
Monitor customer flow and respond to service issues promptly, maintaining a professional and courteous environment.
Track and follow up on lost luggage for Charter flights with relevant teams for resolution.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://snowbirdas.prevueaps.com/jobs/321736-31047.html