Job Order Detail

Description

The Monitor is responsible for supervising family visits at the Family Learning Place in a safe, culturally respectful, and trauma-informed manner. This role ensures the wellbeing of children during visits, supports positive family interactions, and documents observations accurately for internal records and ministry reporting. Monitors uphold Eagle Heart Centres mission by providing a welcoming, non-judgmental environment while maintaining firm boundaries, safety standards, and compliance with program policies.

Demonstrated commitment to Eagle Hearts Centres mission, vision, and values, with proven ability to apply cultural safety, indigenous awareness, and trauma-informed practices in daily work.
Working knowledge of cognitive disabilities (FASD, ABI, developmental delays) and the ability to support clients impacted by intergenerational trauma, addictions, and housing instability.
Awareness of mental health, domestic violence, and community barriers affecting adults with complex needs, with the capacity to navigate healthcare, justice, housing, and social service systems on behalf of clients.
Clear and respectful communication skills for engaging clients, families, cultural supports, staff, and community partners.
Ability to respond to crises with calm de-escalation, implement safety planning, and apply solution-focused problem solving in high-stress environments.
Strong organizational skills, with accuracy in documentation, reporting, and proficiency in Microsoft Office and case management databases.
Ability to maintain confidentiality, uphold professional boundaries, exercise sound judgment, and escalate issues appropriately.
Flexibility, reliability, and adaptability in a high-volume, client-focused environment, with resilience and self-care strategies to sustain work in emotionally demanding situations.
Valid CPR/First Aid Certification.
Current Criminal Record Check (with vulnerable sector).
Valid Drivers License with abstract and in