Job Order Detail

Description

Key Responsibilities
Lead and supervise all store managers and frontline supervisors across multiple retail locations
Develop, implement, and monitor standardized operational procedures and performance targets
Oversee operational budgets, financial performance, and expense controls for all divisions
Conduct site visits, audits, and compliance inspections to ensure accountability and adherence to standards
Ensure compliance with Health and Safety legislation, environmental standards, and retail licensing requirements
Identify and implement strategies for increased sales, margin growth, and operational efficiency
Collaborate with the Retail Inventory Manager to align stock planning, promotions, and supply strategies
Prepare and present monthly and quarterly performance reports to the General Manager
Develop and lead training programs for store managers and staff to enhance performance and service quality
Mentor and evaluate store management teams through regular performance reviews and coaching sessions
Promote teamwork and effective communication among management and staff across all stores
Build and maintain strong relationships with customers, community stakeholders, and local partners
Lead and support contingency and emergency response planning for retail operations
Contribute to KGBs strategic planning, business development, and expansion initiatives
Qualifications and Requirements
Preferably a Bachelors degree or diploma in Business Administration, Retail Management, or Commerce
Minimum 57 years of progressive retail management experience (multi-site or multi-department preferred)
Proven ability to manage staff, budgets, and operational performance metrics
Demonstrated strength in leadership, team-building, and staff motivation
Exceptional time management and organizational skills
Valid Class 5 Drivers License (travel to community stores required).
Satisfactory Criminal Record Check and Vulnerable Sector Check