Job Order Detail

Description

As an entry level Customer Service Representative, you will be responsible for procuring grain products by building relationships directly with farm customers within a geographical area. The Customer Service Representative adds value to both CMI Terminal and farm customers through educating and delivering information on grain marketing and contract programs that will maximize their business operations.

Duties and responsibilities
Negotiate grain contracts from a defined client base within a specific area.
Execute programs within an assigned market center to meet budgeted grain volumes and margins
Coordinate logistics of contracts and related administrative requirements
Maintain and analyze a database of customer profiles
Analyze current and future agricultural trends and service needs
Develop and maintain effective business relationships with current and potential customers
Contact producers regarding customer strategies to increase awareness of customer/business needs
Drive and facilitate the competitive grain contracts offered at CMI Terminal Ltd.

Knowledge and skills
Personable and willing to work with diverse and challenging customers
Excellent communication and negotiation skills
Honest and works with integrity
Open to and motivated by change
Efficient in MS office and experience utilizing relevant computer software programs
Previous experience in a customer service or sales position
Basic understanding of the Canadian Grain Industry

Education and Qualifications
Grade 12 Diploma

Qualifications
Must possess a valid class 5 driver's license
Experience in agriculture or other sales/customer service function is an asset
Equivalent combinations of education and experience will be considered; Willing to train the successful candidate

Working Conditions & Benefits
Regular schedule; 8am - 5pm with opportunity for overtime during busy season.
Comprehensive family-friendly health benefits & RRSP participation