Job Order Detail

Description

Position Overview:
The Post-Care Loan Administrator is a full-time, three-year term position responsible for supporting Mtis entrepreneurs through all stages of the lending process, with a primary focus on post-loan care, monitoring, and follow-up. By combining financial knowledge with cultural awareness, you will build trusted relationships, help clients succeed, and contribute to our mission of empowering Mtis-owned businesses.

What will you do?
    Maintain accurate loan files and track payments, renewals, and maturities to ensure timely follow-up.
    Monitor clients business performance and identify early signs of financial stress.
    Prepare monthly portfolio reports on aging, arrears, and risk indicators.
    Ensure all documentation, amendments, and renewals meet CCDF policies and agreements.
    Conduct periodic client reviews and file audits for accuracy and compliance.
    Conduct regular check-ins and business visits to assess progress and repayment ability.
    Provide guidance, referrals, and financial literacy education to strengthen Mtis entrepreneurs management capacity.
    Build long-term relationships that encourage trust, repayment success, and repeat engagement.
    Prepare reports for senior management and funders on portfolio quality and client outcomes.
    Support audits and coordinate with Finance to ensure accurate loan transaction records.
    Uphold privacy, financial, and legal compliance at all times.
    Collaborate with Business Development Specialists and management for seamless client communication.
    Contribute to process improvements, integrated data collection, and client service excellence.
    Support CCDFs strategic and operational goals.
    Stay current on financial services, credit risk management, and Mtis economic development.
    Maintain thorough knowledge of CCDFs lending policies, agreements, and compliance requirements.