Job Order Detail

Description

The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self-motivated and detail-oriented individual to provide support as a Junior Service Desk Analyst within the Information Technology Branch.

This position is required to work on-site, reporting to the Service Desk Lead.

Summary
This position reports to the Service Desk Team Lead and provides quality support with a high degree of customer service, technical expertise, operational processing support and timeliness. The position acts as a single point of contact for clients to obtain help with technical, application and business-related problems. The Junior Service Desk Analyst (New Grad) clarifies and records the details of incoming problem calls, provides resolution when applicable and escalates complex problems to the next level. The position also monitors the progress of problem calls and ensures the resolution of all calls.

Please refer to the website for further details.