Job Order Detail

Description

Job Title: Clerical Support Associate
Pay rate: $17.20
Working hour: Monday to Friday 3:15PM - 7:15PM (possible for extension)

Whats the Job?
Serving customers in the most efficient and courteous manner on the telephone and in person
Up-selling and cross selling Corporate products and services
Handling customer complaints and inquiries
Working to resolve problem shipments
Working to resolve equipment and technology challenges
Working with and building a positive relationship with Head Office, local management, drivers, warehousing staff, account managers, and other Corporate partners to ensure excellence in customer service
Building a positive relationship with customers; key contacts - vendors, building tenants, etc
Assisting customers with shipping details and account challenges
Loading, scanning, logging and calling resolution freight
Cash reconciliation including deposits, key control
Compliance to all corporate policies and procedures (including uniforms)
Adhering to all safety standards
Being on time/attendance
Living the Purolator values
Representing the Purolator values to customers and key partners
Ability to lift 70lbs/stand for 3 hour intervals
Other duties as assigned by management
Whats Needed?
3-12 months customer service experience preferred
3-12 months retail experience preffered
3-12 months using techology/POS system experience preferre
Willingness to work as part of a team.
Attention to process, quality, and operational standards.
Strong organizational and multitasking skills.