Job Order Detail

Description

The Assistant Team Leader /Team Leader provides support to the management team in executing and overseeing the daily retail store operations, ensuring excellent customer service, and maintaining a well-organized and efficient store environment. This role involves assisting in the supervision and training of store associates, handling customer inquiries and complaints, and helping to meet sales targets.

Daily tasks (but not limited to):

Leading and supervising store associates, providing guidance and support.
Responsible for store merchandizing, shelf stocking and boxingand unboxing dailyshipments.
Ensuring excellent customer service standards are met.
Conducting managers on duty tasks: making sure dailybreaks, time and attendance are taken.
Implementing and maintaining visual merchandizing standards based on company strategy.
Addressing customer complaints and resolve issues promptly.
Ensure store safety and cleanliness standards are maintained.
Performing cash management, store opening and closing duties as needed.
Participating in inventory processes and new employee training.
Following-up on assigned tasks.
Participating in the hiring and performance management process.
What do you need to succeed?

Minimum of one (1) year experience in the retail industry
At least 1-2 years in a supervisory role
Ambition to progress within the company
Open availability required (day, evening, weekend)
Proven ability to efficiently organize time and manage priorities
Demonstrate good leadership and communication skills
Ability to work in a dynamic, fast paced and high-volume environment
Ability to multitask and prioritize in a fast-paced environment