Job Order Detail

Description

We are adding a compassionate, problem-solving, and responsive Customer Service Representative to our team in Saskatchewan. You will deliver an outstanding customer experience every time to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team. You will prioritize comfort and attention, ensuring clients feel welcome and taken care of. You will drive behind-the-scenes efficiency and processes and collaborate with colleagues in our store and warehouse.

How you will spend your days:

Enhancing the customer experience. You will welcome, engage with, and meet the needs of our clients and visitors on-site. You will manage and prioritize telephone and email communications in a friendly and helpful manner.
Collaborate with teams. You will work closely with busy Service Technicians and Sales Consultants to oversee the client order administration. Process payment, manage bank deposits, billing & payments as needed.
Coordinate. You will manage all the details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved. You will follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client record is complete and accurate.