Job Order Detail

Description

As the Contact Centre Supervisor, you will lead our phone-based member service team with a focus on excellence and efficiency. Reporting to the Member Service Manager, you will supervise scheduling and the day-to-day operations of our Contact Centre. Youll provide hands-on guidance, foster team development, and ensure service standards are consistently met. Your greatest motivation will be delivering exceptional experiences for our members and empowering your team to thrive.

The starting salary range for this position is $59,096 to $73,871 and is based on experience.

As a team member you will enjoy:
    Above market compensation package including comprehensive employee benefits and a wellness balance.
    Work/life balance with flex work options, generous paid time off including personal time, study time, and above-industry vacation accrual.
    Career development and advancement opportunities.
    A Total Rewards Program including up to 7% matched pension.
    Regular social events and discounted employee banking.

Your SPARK (Qualifications):
    Completion of a post-secondary diploma plus three to five years of relevant experience or an equivalent combination of education and experience.
    Previous Contact or Call Centre experience or experience in a financial institution or banking environment is considered a strong asset.
    Working experience with desktop and web applications is an asset.
    Excellent problem-solving and troubleshooting skills.
    Demonstrated commitment to ongoing professional development.
    Experience supervising or leading teams.