Job Order Detail

Description

Our Watrous branch is seeking an exceptional individual with a strong Agricultural background to join our service department as a Foreman at our John Deere Agriculture dealership.

The Foreman is responsible for the effective supervision of the Service Department to ensure that quality standards and productivity requirements are met in accordance with Service Optimization standards. The individual acts as the Service Manager when the Manager is away from the dealership and provide quotes and estimates to customers as required, review work orders with customers, directs closing of work orders and collects payment for work orders or directs Service Administrative staff to collect payment as appropriate.

Duties & Responsibilities:
-Assists with the assignment of jobs and work orders to Service Department employees according to their skills and knowledge
-Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs.  May review repair orders for accuracy and completeness, and stays informed of the progress on all jobs
-Acts as a point-of-contact for technicians on equipment repair inquiries and updates

Required Skills:
-Ability to lead and coach others
-Ability use standard desktop applications such as Microsoft Office and internet functions
-Excellent negotiation/conflict resolution, decision making, and delegation skills
-Strong decision making skills

Required Experience:
-3+ years experience as a Service Technician, Journeyman certification preferred
-Experience in diagnosing hydraulic and electrical issues on Agriculture equipment preferred
-Familiar with company (John Deere Agriculture) and competitive products
-Forklift license preferred