Job Order Detail

Description

The Onsite Service Representatives (OSR) main function is to support Graingers strategic vision to be Our Customers First Choice by providing the best service each and every time to customers in helping them manage their inventory and operations.

This is a part-time 32 hour per week role,M-F between the hours of 7:30 and 4.

Job Responsibilities (You Will):

Customer Service/Inventory Management

Services multiple customer locations on a designated route by providing the following services:

Receive and stock purchased product in designated customer locations.

Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.

Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.

Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.

Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.

Meet defined KPIs for the position.

Account growth

Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures spot buy opportunities while on site, looks for additional opportunities to add items to program)

Cross-functional partnerships

Execute onsite service component of account strategy as defined by cross-functional business partners.

Work with sales partners to improve customer experience and increase business.



Education/Experience (You Have):

High school diploma and 1-3 years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.

Self-motivated, with high energy and dedication to customer service and sales growth.

Must be comfortable on daily use of technology.

Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-fu