Job Order Detail

Description

Our Watrous branch is seeking an exceptional individual with a strong Agricultural background to join our service department as a Foreman at our John Deere Agriculture dealership.

The Foreman is responsible for the effective supervision of the Service Department to ensure that quality standards and productivity requirements are met in accordance with Service Optimization standards. The individual acts as the Service Manager when the Manager is away from the dealership and provide quotes and estimates to customers as required, review work orders with customers, directs closing of work orders and collects payment for work orders or directs Service Administrative staff to collect payment as appropriate.

Duties & Responsibilities
Assists with the assignment of jobs and work orders to Service Department employees according to their skills and knowledge
Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs.  May review repair orders for accuracy and completeness, and stays informed of the progress on all jobs
Acts as a point-of-contact for technicians on equipment repair inquiries and updates
Directs and assists in the diagnosis of machine problems of technicians and apprentices  
Inspects and repairs all special tools.  Recommends new tooling as required
Advises Service Manager or Service Location Manager of all customer complaints
Coordinates and schedules all in-house technician training
Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings
Supports Service Advisors by responding to technical questions from customers
Demonstrates proper and safe workplace processes and operation of equipment
Maintains good housekeeping discipline for a clean and safe working environment

***Please see full job description on our company website