Job Order Detail

Description

Foster a culture that values excellent customer service.
Maintain the quality of the departments presentation to ensure customer expectations are met.
Achieve sales goals, productivity and customer service targets set by the Associate Dealer and Service Manager.
Assist in developing and implementing a long-term strategy and action plan to attract and retain customers.
Review and implement Service Centre policies and procedures.
Assist in planning and managing work and projects while considering team skill levels, customer wait times and the availability of parts and equipment.
Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.
Assist in Managing team members performance, provide informal and constructive feedback, and recognize achievements and efforts..
Communicate and ensure compliance with company, store and department policies, as well as health and safety programs and regulations.
Keep abreast of best practices and key factors impacting the Service Centre business.
Help ensure that there is a training structure and that professional development strategies are implemented within the Automotive Service Centre.
Help with the store opening and closing responsibilities.
Assist in selecting and orientating new employees.
Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.
Build and maintain rapport with internal and external customers or vendors as required.