Job Order Detail

Description

Position Summary:
The Autobody Customer Service Representative (CSR) is the first point of contact for customers and plays a key role in delivering an excellent collision-repair experience. This role involves greeting customers, managing repair orders, and ensuring that customers receive accurate, timely updates throughout the repair process.

Key Responsibilities:
Customer Service & Front Desk Duties
    Greet customers in person and on the phone with a professional and friendly attitude.
    Gather vehicle and customer information.
    Schedule appointments for estimates, drop-offs, and deliveries.
    Provide customers with timely status updates on repair progress.
    Notify customers when their vehicle is ready for pickup
    Maintain a clean, organized, and welcoming front office.

Repair Order & Documentation Management:
    Collect signatures on repair authorizations, agreements, and insurance documents.
    Verify customer contact information and communication preferences.
    Prepare and maintain customer files according to shop procedures.

Administrative Tasks:
    Process customer payments and deductibles.
    Perform daily filing, data entry, and office organization.
    Support the management team with additional administrative duties when needed.

Qualifications:
    Previous customer service experience preferred.
    Strong communication and interpersonal skills.
    Ability to multitask in a fast-paced, detail-oriented environment.
    Positive attitude, reliable work ethic, and strong organizational skills.