Job Order Detail

Description

What you bring to the table
- A post-secondary degree in Information Technology, Computer Science, or a related field is typically required. A combination of relevant work experience and education may also be considered.
- The following IT industry certifications are an asset and highly preferred: ITILv4, MS-102, MD-102, AZ-900, Network+, Server+, A+, Fortinet Certifications would all be an asset.
- 5+ years of IT Experience.
- 3+ years of experience working with a Managed Services Provider in a Tier 2 capacity or equivalent private sector support role.

Key Accountabilities
- Provide advanced technical support for hardware, software, and network issues escalated from Tier 1.
- Troubleshoot, diagnose, and resolve complex technical, network, server, and application problems.
- Maintain and optimize IT systems, including servers, networks, backups, and workstations.
- Perform updates, patches, backups, and recovery tasks to ensure security and business continuity.
- Document tickets, resolutions, and updates accurately in the ticketing system.
- Create and maintain knowledge base articles and technical documentation.
- Mentor Tier 1 technicians and share best practices across the team.
- Train end users on systems, applications, and Anchor IT products/services.
- Identify opportunities to improve support processes and service efficiency.
- Enforce IT security policies and coordinate with third-party vendors when required.