Job Order Detail

Description

Lancashire Distribution is looking for a dynamic individual to join our inside sales team. As a Customer Service Representative your primary responsibility consists of providing excellent customer service and sales support to existing Lancashire customers. A successful CSR will build and maintain a close working relationship with existing accounts as well as the Lancashire sales team. A positive friendly and professional demeanor is a must have quality in all applicants.

Responsibilities:

-Receive incoming communications and process orders

-Accurately and efficiently process paperwork (i.e. invoicing, receiving, deposits) and perform supporting administrative duties.

-Manage the entire sale and delivery process by liaising with all departments involved

-Communicate expected delivery dates and verify stock levels/order status for customers

-Offer price quotes for new inquiries and negotiate if required

-Assist customers who enter our facility and work with them to provide products that best suit their needs

-Follow up on customer satisfaction

Qualifications:

-Minimum of 1-2 years customer service and or industry related experience in a similar role preferred

-Solid computer skills required for processing orders, transferring material, checking inventory, etc.

-Strong analytical and problem-solving skills
-Excellent English communication skills ( written and verbal)

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
RRSP match
Vision care

Additional pay: Bonus pay