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Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
Computer and technology knowledge
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Servers
- Desktop applications
- File management software
- Security software
- Project management software
- Mac OS
- MS Active Directory
- MS Office
- MS Windows
- Wireless networks
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Work under pressure
- Manual dexterity
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Screening questions
- Are you authorized to work in Canada?
- Do you have experience working in this field?
Employment terms options
- Evening
- Flexible hours
- Day
- Weekend
- Overtime available
Financial benefits
- Bonus
- Mileage paid
- Piece work
Other benefits
- Free parking available
- Learning/training paid by employer
- Team building opportunities
Support for persons with disabilities
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for newcomers and refugees
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
Support for youths
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
Support for Veterans
- Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
- Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Support for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
Support for mature workers
- Applies hiring policies that discourage age discrimination
- Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Offers mentorship programs that pair members of visible minorities with experienced employees
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