Job Order Detail

Description

Summary    
The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

Responsibilities and Tasks
Customer Service
Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.  
Directs or guides customer to the location of requested items.
Answers questions and provides friendly advice and services to customers.
Suggests value-added and related products to customers to ensure they go home with what they need.  
Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
Handles multiple customers in an effective and efficient manner.
Deals with challenging situations in a professional manner.
Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.  

Operations
Sources and orders automotive parts for customers though authorized suppliers.
Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
Processes returns, warranties and castings as required.
Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
Ensures that retail basics tasks are executed efficiently
Stocks shelves and merchandise display areas using modules and planograms as guidelines.
Walks their assigned sections to understand what needs to be accomplished on a daily basis.
Maintains inventory accuracy and identifies/reports low stock levels
Reports stolen and damaged goods to Management.
Locates products in the warehouse.
Completes other tasks, as required.