Job Order Detail

Description

Broadband Technician (Fibre & Coax)

The Broadband Technician installs, maintains, and troubleshoots internet, TV, and phone services delivered over fibre optic and coaxial networks. This role includes working with customers, performing technical fieldwork, and ensuring reliable network performance.

Responsibilities:
- Install and activate fibre and coax services for residential and commercial customers.
- Run, terminate, and test fibre drops, coax lines, and in-home wiring to industry standards.
- Install ONTs, modems, routers, splitters, and related equipment.
- Troubleshoot and repair fibre and coax issues, including damaged lines, connectors, and equipment.
- Perform light level tests, signal checks, and use tools such as OTDRs, optical meters, and RF meters.
- Complete pedestal, tap, aerial, and buried plant work as required.
- Respond to service calls, identify network issues, and restore service efficiently.
- Educate customers on equipment use, Wi-Fi performance, and basic troubleshooting.
- Follow all safety procedures, including ladder safety, PPE use, and fall-arrest guidelines.

Qualifications:
- Experience with fibre optic and coax installation, repair, and testing.
- Knowledge of RF levels, signal flow, and home networking.
- Ability to read maps, diagrams, and technical work orders.
- Skilled with tools such as fusion splicers, light meters, and basic hand tools.
- Comfortable working at heights, in tight spaces, and outdoors.
- Strong communication and customer service skills.
- Valid drivers license and reliable work habits.

Additional Note:
This is a piece-rate position, meaning pay is based on the number of jobs completed rather than hourly wages. The more work you take on and successfully complete, the more you earn. Technicians who are efficient, organized, and motivated can significantly increase their income through higher job volume.