Job Order Detail

Description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing Green Apron Customer Service with prompt service, quality beverages and products, and maintaining a clean and a comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, youll be part of a company that is consistently rated as a great place to work with people who love what they do.

Summary of Key Responsibilities
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to all partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.


Required Knowledge, Skills & Abilities
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team
Able to work in high pace environment

Experience in Customer service or restaurant environment within a leadership role for a minimum of 1 year is a requirement.