Job Order Detail

Description

NYFC is an Indigenous-led non-profit dedicated to supporting the safety, dignity, and wellbeing of Indigenous community members. Guided by Indigenous values of respect, humility, relationality, and community care, we provide culturally grounded services including shelter supports during extreme weather and times of crisis.
Position Overview
The Conflict Support & Safety Worker plays a key role in maintaining a safe, welcoming, and respectful environment within the Seven Fires Warm-Up Shelter. This ununiformed position focuses on conflict prevention, de-escalation, and relationship-based safety, rather than enforcement or traditional security practices.
The worker supports guests, staff, and community members by responding calmly to safety concerns, assisting with crisis situations, and upholding shelter policies in a trauma-informed, culturally respectful, and non-judgmental manner.
Key Responsibilities
Monitor shelter spaces to ensure the safety and well-being of guests, staff, and visitors
Respond to conflicts, disturbances, or safety concerns using verbal de-escalation and mediation techniques
Intervene early to prevent escalation while maintaining dignity and respect for all individuals
Support staff during high-stress or crisis situations
Relationship-Based Engagement
Build respectful, trusting relationships with shelter guests through calm presence and clear communication
Offer support to individuals experiencing emotional distress, substance use impacts, or mental health crises
Encourage positive behaviour and adherence to shelter guidelines without use of force whenever possible
Work in alignment with Indigenous values, teachings, and community protocols
Demonstrate understanding of intergenerational trauma, colonization, and systemic barriers impacting Indigenous peoples
Support a harm-reduction and culturally safe environment