Job Order Detail

Description

This position ensures that Casino guests enjoy exceptional customer service, memorable facilities, and quality, value
priced dining, by supervising front-of-house staff and activities, ensuring that proper protocols are being followed in
the delivery of all food and beverage items.
Responsibilities include: Supervising Casino restaurant, bar, gaming floor, outlet and catering operations, where
applicable, with particular attention to maintaining the highest levels of guest relations. Assisting department
management with staffing and performance management. Communicating policies, procedures and standards to
staff. Monitoring and verifying accuracy of staff cash handling. Revising staff schedules to meet operational needs
and control costs. Carrying out a wide variety of administrative tasks. Designating, assigning, and overseeing work
assignments and breaks in a fair and equitable manner. Following established production processes to ensure a high
level of food quality and consistency.Specific catering/event responsibilities include: overseeing room set up per event plan instructions; communicating
effectively with other Casino departments regarding event requirements; and monitoring provision of guest service
throughout the event. Participating in other projects and activities as required, to ensure the effective operation of
the restaurant, bar, gaming floor, outlet and catering operations, where applicable.Must be 19 yrs of age.