Job Order Detail

Description

Elk Ridge Resort is seeking an experienced and guest-focused Guest Services Manager (Front Desk) to oversee all front desk operations and lead the team responsible for first and last impressions. This full-time management role is ideal for a hands-on leader who is passionate about service excellence, team development, and operational consistency.

Key Responsibilities:
    Provide leadership and direction to the Front Desk / Guest Services team
    Set and maintain high standards for guest service and professionalism
    Oversee daily front desk operations, including reservations, check-ins, and check-outs
    Act as the primary escalation point for guest concerns, ensuring timely and effective resolution
    Create and manage staff schedules, training, and performance expectations
    Collaborate closely with housekeeping, maintenance, food & beverage, and resort leadership
    Monitor front desk procedures, cash handling, and system accuracy
    Support operational reporting, occupancy planning, and continuous improvement initiatives

Qualifications:
    Proven experience in hotel or resort front desk operations
    Previous supervisory or management experience strongly preferred
    Strong leadership presence with a guest-first mindset
    Excellent communication, problem-solving, and decision-making   skills
    Ability to balance hands-on front desk work with management responsibilities
    Experience with hotel property management systems (PMS) is an asset
    Flexible availability, including weekends and holidays

What We Offer:
    Salary: To be negotiated, based on experience
    Full-time, year-round management position
    Staff accommodation available (to be discussed during the hiring process)
    Resort employee perks and discounts

Supportive leadership team and collaborative work environment