Job Order Detail

Description

Reporting to the Field Supervisor, this position is responsible for year round interpretation and application of policy and procedures to complete a variety of claim types; to act as the Customer Service Offices (CSO) primary contact for producers to discuss farm operation needs with, paired with providing SCIC program information that can assist with selecting a farm risk management solution to best support the customer.
- Using latest technology, perform field inspections, predation claims, wildlife claims, and third party liability claims on farms; Identify losses and the causes associated to properly manage claim.
- Prepare fieldwork documentation and requirements in advance to ensure all required materials are ready for field inspections.
- Inspect customer property for claims information; may include performing fieldwork while dealing with dissatisfied customers or problem situations.
- Measure bins and acreages accurately, and record information.
- Gather data necessary to determine indemnities for programs administered by SCIC;
- Complete appropriate documentation for investigation phase of claims, including detailed special reports, various forms, field maps, bin maps and plant count calculations.
- Enter all documented data into the insurance system accurately, and/or submit electronic documents for corporate imaging.
- Calculate customer claims payments, and will approve claims within an allowable limit.
- Take the lead on completing highly sensitive and complex claims; propose recommendations for finalization of difficult claims to Field Supervisor and CSO Manager.
- Verify post-harvest verification of paid customer claims, production declarations, and complete customer farm calls to complete contract administration tasks.