Job Order Detail

Description

We are looking for customer-oriented service representative who will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.  A customer service representative will act as a liaison, provide product and services information and resolve any customer inquiries with accuracy and efficiency.
The Customer Service Representative  1 role is located in Fort Quappelle, Saskatchewan and is a first point of contact in relation to company product and services.  You will process a variety of routine financial transactions including cash handing, cheque cashing, withdrawals, deposits, and daily balancing.
Responsibilities:
    Identify and assess customers needs to achieve satisfaction
    Build sustainable relationships and trust with customer accounts through open and interactive communication
    Provide accurate, valid and complete information by following company guidelines and security regulations
    Respond to customer inquiries; managing incoming calls and customer service inquiries in a timely manner
    Develop and maintain a thorough working knowledge of all company products and services
    Handle customer issues/concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    Keep records of customer interactions, process customer accounts and file documents
    Responsible  and reliable; and is able to perform well as part of a team and contribute on an individual basis
The Ideal Candidate
To be successful in this role, you should be an excellent communicator whos able to learn our clients trust and offer excellent customer support in addressing customer needs.
A basic knowledge of retail banking products; including personal and business related bank account services and basic knowledge of registered products is preferred.
Familiar in transaction processing systems is preferred and confident at troubleshooting and problem solving.