Job Order Detail

Description

Brandt is currently seeking a Parts Person for our Regina Customer Contact Centre.  This position will support our Agriculture, Construction & Forestry and our Transportation division.

This position is responsible for placing new customer parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations that span from coast to coast. Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries. Fluency in both French and English is considered an asset, but not necessary. Various shifts are available to support our 24/7 Customer Service Centre.

Duties & Responsibilities:
-Respond to parts pricing inquiries from customers through both phone, email and text channels
-Accurately fulfill parts order requests from clients
-Provide availability of inventory and shipping times to customers
-Providing parts support and assistance for other Brandt field staff members

Required Skills:
-Previous industry experience is considered an asset but not necessary
-Experienced multitasker able to navigate multiple systems at the same time
-Recent graduates are welcomed and encouraged to apply
-Demonstrated ability to deliver the highest level of customer satisfaction
-Well versed in all Microsoft applications
-Ability to work as part of a team in a fast-paced environment

Required Experience:
-Previous experience in the agricultural industry would be considered an asset