Job Order Detail

Description

Step into a role where your curiosity, initiative, and analytical mindset truly matter. In this fastpaced contact centre environment, youll drive key corporate and departmental initiativesfrom process improvement and performance measurement to project management, contract support, and training development. With major CRM and POS upgrades ahead, youll help shape the future of our customer experience and strengthen the systems that support it.

What You Bring

- Strong knowledge of project management, business analysis (BABOK/IIBA), and change management
- Sharp analytical skills with the ability to interpret complex data and turn insights into action
- Confidence working through ambiguity, asking the right questions, and uncovering root causes
- Experience in process improvement, performance measurement, and strategic planning
- Understanding of contact centre operations is an asset

What We Offer

- A collaborative environment where your ideas directly influence organizational improvements
- Opportunities to lead impactful projects and support major system upgrades
- Professional growth through crossdepartmental work and continuous learning
- Meaningful work that enhances customer experience and supports citywide service excellence
- A supportive workplace with access to City facilities and resources

Benefits of working at the City of Regina

We offer a competitive wage and benefits package, ongoing training, and employee recognition programs.

Permanent employees are eligible for 80% Health & Dental coverage. Group Life Insurance/Long term disability plan and Civic Pension plan. As well as 50% off for City facilities (Swimming pass etc.)

To view the full job description and apply, please visit https://jobs.regina.ca/. Note: The City of Regina only accepts applications through our website. We do not accept applications via mail, email, fax or hard copy.