Job Order Detail

Description

Key Chevrolet Cadillac Buick GMC, a member of the Key Auto Group, is seeking a customer-focused Service Advisor to join our team. This role acts as a liaison between customers and service technicians to ensure an exceptional service experience.

WHAT WE OFFER:
*Competitive wages
*Vacation entitlement iin the first year
*Health and dental benefits
*RRSP & Deferred Profit Sharing Plan
*Employee Assistance Program
*Staff discounts
*Safe, positive work environment

WHAT YOU BRING:
*Minimum 2 years' automotive industry experience
*High school diploma or equivalent
*Strong customer service and communication skills
*Computer and data entry proficiency
*Ability to work in a fast-paced environment
*Ability to diagnose concerns based on customer descriptions
*Commitment to safety and compliance

RESPONSIBILITIES:
*Communicate repair and maintenance needs, costs and timelines
*Prepare accurate work orders and estimates
*Promote preventative maintenance
*Provide regular repair status updates to customers
*Ensure repair orders meet warranty and manufacturer requirements

PERFORMANCE STANDARDS:
Service Advisors are expected to meet key performance indicators related to customer satisfaction, safety, compliance and profitability. Maintaining a valid drivers license and providing a satisfactory criminal record check are conditions of employment.

WORKING CONDITIONS:
*Fast-paced environment
*Customer focused
*Occasional exposure to high noise levels (hearing protection is provided)
*A considerable amount of the workday is spent on foot. Physical fitness and flexibility is beneficial.