Job Order Detail

Description

The Ministry of Social Services provides meaningful work that supports strong families, economic independence, and community wellbeing across Saskatchewan. The IT Services and Support Branch is seeking a motivated and customerfocused Linkin Support Analyst to provide firstlevel business system support to frontline users of the Linkin system. This role is key to ensuring programs can operate effectively through responsive troubleshooting and system enhancement support.

The ideal candidate is analytical, organized, and adaptable, with strong communication skills and the ability to explain technical information clearly to both technical and nontechnical audiences. They bring strong writing ability to document business requirements, user guides, procedures, and testing materials. Critical thinking and problemsolving skills are essential for identifying defects, assessing impacts, evaluating options, and recommending fixes or workarounds. Candidates must be comfortable acting as a liaison between business areas, SaskBuilds and Procurement, and technology partners while ensuring issues are resolved efficiently.

Knowledge may be gained through education or related work in Human Services or Application Analysis. Understanding Social Services programs and processes is considered an asset. Candidates should be capable of prioritizing workloads in a changing environment, establishing testing criteria, supporting acceptance testing, and reviewing system direction to align future operations with ministry needs. Familiarity with commercial software applications is required.

Responsibilities include troubleshooting Linkin system issues, assisting with defect resolution, supporting enhancement planning and testing, gathering requirements, and ensuring effective communication between business and IT teams.

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