Job Order Detail

Description

The Territory Technical Representative (TTR) provides in-field technical support to dealer service personnel and directly assists in the on-going development of dealers ability to service and support CLAAS products. The position utilizes a strong mechanical aptitude plus CLAAS machine functional and operational knowledge, the TTR properly determines CLAAS participation in machine issue events as well as the support and management of technical issue resolution by the Technical Group. The position promotes the development of the CLAAS Brand with dealers, customers, and other CLAAS Employees.

Provides technical and service support for CLAAS products at the dealer location or customer site within the assigned territory.
Regularly prepares and presents detailed technical reports of product performance and reliability issues to the Regional Technical Manager (RTM) and Technical Support Center (TSC).
Investigates dealer service concerns and effectively identifies resolutions within the assigned territory.
Trains and provides support to dealer personnel on E-Service functions and other software tools (Partner.net, WEBTIC, WEBSI, etc.).
Reviews, processes, and audits warranty claims for the dealers on regular basis and in a timely manner; conduct visual inspections of warranty returned parts at dealer locations and determine CLAAS disposition on warranty parts returns; resolves out of warranty issues with goodwill authorizations as directed by RTM.  Processes claims up to a maximum cost amount set by Director  Service.
Assists with completion of Product Improvement Programs and Campaigns as requested within the assigned territory.
Assists in training for dealer service technicians, both at dealer locations and at company training locations.
Schedules dealer and customer visits as needed and directed by the technical needs of the Region Technical Manager.
Reports customer and dealer visits and territory activity on a regularly scheduled basis.