Job Order Detail

Description

Key Responsibilities
-Lead and supervise all store managers and frontline supervisors across multiple retail locations.
-Develop, implement, and monitor standardized operational procedures and performance targets.
-Ensure consistent delivery of high-quality customer service and community engagement.
-Oversee operational budgets, financial performance, and expense controls for all divisions.
-Conduct site visits, audits, and compliance inspections to ensure accountability and adherence to standards.
-Ensure compliance with Health and Safety legislation, environmental standards, and retail licensing requirements.
-Identify and implement strategies for increased sales, margin growth, and operational efficiency.
-Collaborate with the Retail Inventory Manager to align stock planning, promotions, and supply strategies.
-Prepare and present monthly and quarterly performance reports to the General Manager.
-Develop and lead training programs for store managers and staff to enhance performance and service quality.
-Mentor and evaluate store management teams through regular performance reviews and coaching sessions.
-Promote teamwork and effective communication among management and staff across all stores.
-Build and maintain strong relationships with customers, community stakeholders, and local partners.
-Lead and support contingency and emergency response planning for retail operations.
-Contribute to KGBs strategic planning, business development, and expansion initiatives.

Qualifications and Requirements
-Preferably a Bachelors degree or diploma in Business Administration, Retail Management, or Commerce.
-Minimum 5-7 years of progressive retail management experience (multi-site or multi-department preferred).
-Valid Class 5 Drivers License.
-Strong financial literacy and ability to interpret reports, KPIs, and budgets.