Job Order Detail

Description

As the first point of contact for residents, youll respond to inquiries, provide guidance on city programs and services, and help resolve issues with professionalism and empathy. If you thrive in a fastpaced environment, enjoy problemsolving, and take pride in delivering exceptional service, this role offers a meaningful way to make an impact in your community.

What You Bring

- Strong communication skills and the ability to stay composed during challenging interactions
- Confidence in explaining complex bylaws, policies, and procedures
- Experience in frontline customer service (minimum three years)
- Skill in using office tools, enterprise software, and CRM systems
- Cash handling and paymentprocessing experience
- A talent for identifying issues, following established processes, and escalating when needed
- The ability to manage tasks efficiently and adapt to structured schedules
- A high school diploma (required); call center experience and customer service training are assets

What We Offer

- Guaranteed hours with frequent opportunities for fulltime work
- A performancedriven, wellorganized environment with clear processes and strong team support
- Comprehensive training to set you up for success
- A dynamic role where every interaction makes a difference
- A collaborative workplace that values professionalism, empathy, and continuous learning

Benefits of working at the City of Regina

We offer a competitive wage and benefits package, ongoing training, and employee recognition programs.

Permanent employees are eligible for 80% Health & Dental coverage. Group Life Insurance/Long term disability plan and Civic Pension plan. As well as 50% off for City facilities (Swimming pass etc.)

To view the full job description and apply, please visit https://jobs.regina.ca/. Note: The City of Regina only accepts applications through our website. We do not accept applications via mail, email, fax or hard copy.