Job Order Detail

Description

The purpose of the Housing Clerk position is to assist and provide office support to the Housing Manager and team. This position provides housing customer service to all tenants, contractors, and the housing team. They will respond to general inquiries on a wide range of housing related issues, topics, and notices. This will involve making tenant agreements and arrangements in respect to tenant accounts and being of support to enable the Housing Department to meet its objectives.

Greeting day-to-day visitors in the housing office, determine the nature of their visit, and direct them accordingly.
Answer telephone calls and professionally respond to inquiries with a customer service orientation, which may include redirecting and taking messages where appropriate.
Work with tenants and housing occupants to resolve concerns and complaints, while maintaining up-to-date records of client interactions and situations addressed.
Learn, implement, maintain and enter data into a housing infrastructure and database system.
General office and reception duties with some client counselling.
Maintain a record of required housing maintenance, etc.

Skills and Qualifications:
A secondary high school diploma or equivalent is preferred.
Experience in tenant relations or in an office setting is beneficial.
Proficiency in computer software programs such as Microsoft Office.
Excellent organizational and time-management skills with attention to detail.
Strong communication and interpersonal capabilities, characterized by professionalism and a compassionate approach to supporting vulnerable individuals.
Proficient in problem-solving and conflict resolution, fostering respectful, diplomatic interactions and excellent customer service.
Possess a valid Saskatchewan class five (5) drivers license and reliable transportation to visit tenants.
Applicants must provide a criminal record and vulnerable sector check.