Job Order Detail

Description

Duties:
    Manage online and phone reservations
    Perform all check-in and check-out tasks.
    Inform customers about payment methods and verify their credit card data
    Register guests collecting necessary information (like contact details and exact dates of their stay)
    Welcome guests upon their arrival and assign rooms
    Provide information about our hostel, available rooms, rates and amenities
    Respond to clients complaints in a timely and professional manner
    Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
    Maintain updated records of bookings and payments
    Prepare continental breakfasts and coffee for guests
Requirements
    Work experience as a Hotel Front Desk Agent, Receptionist or similar role is an asset
    A high school diploma or equivalent, with strong customer service, communication, and multitasking skills.
    Professional appearance, flexibility for shifts, owning a car.
    Candidates should possess basic computer knowledge, including Microsoft Office
    Experience with hostel or hotel reservations and PMS software  is desirable
    Understanding of how travel planning websites operate, like Booking.com etc
    Excellent communication and organizational skills
    Degree in hotel management is a plus