Job Order Detail

Description

Reporting to the Manager of IT Operations, the Technical Analyst is responsible for providing tier 2 technical expertise on escalated hardware, software and other specialized gaming and network devices. Troubleshoot and resolve technical issues  Along with the Tier 1 (Junior Service Desk) provides first line support to clients. Provides Tier 2 support to Tier 1 and problem escalation to Tier 3 (Senior Technical Analyst) when necessary. Documentation/Reporting  Contributes to the procedure and tracking documentation as needed. Manage the configuration, installation and maintenance of hardware  Hardware includes desktops, laptops, mobile devices, and debit/credit terminals. Manage the configuration, installation and maintenance of software  This includes software applications such as office, CMP, Sage, etc. Contribute to the development and implementation of projects and NSSRs - Is responsible work with team members to develop and implement projects and NSSRs. Provide rotating 24/7 on call support  Provide afterhours support to clients.