Job Order Detail

Description

Customer Service
Smiles, make eye contact, greets and thanks customers (by name where possible).
Directs customer to the location of requested items.
Suggests value added and related products to customers to ensure they get home with all they need.  
Ends the discussion with the customer using a closing statement (e.g., Is there anything else I can do for you today? Did you find everything you were looking for? Thank you for shopping at Canadian Tire!).
Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
Handles multiple customers in an effective and efficient manner.
Deals with challenging situations and conflict resolution in a professional manner.

Operations
Operates cash register and all point of sales functions.
Processes customer purchases efficiently, following standardized procedures.
Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.
Balances cash and is aware of amount of cash on hand.
Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.).
Takes returns to stock product in respective department.
Reports stolen and damaged goods to Management.
Alerts management to security problems.
Alerts the respective department on any customer inquiry or concern.
Shares opinions and ideas on how to improve store success.
Participates in meetings and all training as required; listens to feedback to improve their own abilities.
Complies with company, store and department policies.
Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.  
Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
Completes other tasks, as required.