Job Order Detail

Description

We are a growing Managed Service Provider (MSP) that provides exceptional IT services and solutions to the business market. Our team values responsiveness, accountability, and delivering a high standard of technical service.

We're looking for a strong Helpdesk Analyst who can independently troubleshoot most day-to-day client issues and escalate only when necessary. You have a passion for helping people use technology better. You own tickets and solve problems independently.

What You'll Do
- Provide onsite and remote technical support to client environments
- Troubleshoot Windows workstations, Microsoft 365, and line-of-business applications
- Manage and resolve support tickets in a fast-paced MSP setting
- Set up and deploy workstations, laptops, printers, and network equipment
- Handle user onboarding/offboarding (Microsoft 365, permissions, licensing)
- Troubleshoot basic networking issues (DNS, DHCP, VPN, firewall basics)
- Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Document solutions and maintain clear client records
- Escalate advanced server/network issues appropriately

What You'll Bring
2+ years of IT support experience (MSP experience strongly preferred)
Solid Microsoft 365 admin experience
CompTIA and/or Microsoft certifications
Comfortable working independently remotely and onsite with clients
Familiarity with Active Directory and Azure AD / Entra ID
Basic networking knowledge
Excellent communication (English) and client-facing professionalism

What We Offer
Competitive salary (based on experience)
Benefits package
Certification support and growth path