Job Order Detail

Description

The Customer Experience Coordinator plays a crucial role in supporting and enhancing the customer experience. This is a dual role position - the primary role is customer technical support via phone, email, and text.

The secondary role depends on you. Agrimatics customer support season is cyclical (busy season is July to November), so the ideal personality will be willing and able to take on a specialization or variety of projects throughout the off season, having an area of expertise that is related to marketing, product or software development, sales, production, or something else (let us know where you shine!)

We will train you on our products and how they work. You bring a willing attitude and openness to anything. Youre comfortable working with computers and mobile devices, and dont panic when we use words like Bluetooth or spreadsheet.

Technical Support Responsibilities:
* Provide exceptional customer support to our dealers and farmers through various communication channels such as phone, email, and text.
* Serve as an internal product expert, demonstrating in-depth knowledge of our hardware, mobile and web apps.
* Handle warranty returns efficiently, ensuring a smooth process for dealers and farms.
* Reproduce, verify, and thoroughly document reported issues to be handed over to the development team.
* Document valuable customer feedback and ideas to contribute to the continuous improvement of our products.
* Contribute to product verification and testing.
* Create and maintain comprehensive support documentation including videos, knowledge base articles, getting started guides, and manuals.
* Facilitate the onboarding and training process for new members of the company.
* Participate in our extended support program during the busy season.

Preference is given to those with Interactive Systems Design, Computer Science or Business (Marketing) degrees.

Other duties as assigned.